EM
Elvis Munikwa
Available for opportunities
Professional Summary
Dedicated and results-driven professional with versatile experience in business development, customer experience, tourism and hospitality. Proven track record in fast-paced, customer-centric environments. My expertise encompasses sales acumeship, customer experience, relationship building, proficient use of CRM software, online reservation system (Resrequest) to deliver exceptional service, resolve complex issues, and foster strong client relationships. Adept at managing high volumes of interactions while maintaining accuracy and customer satisfaction. I possess strong business development skills, which enable me to identify and seize opportunities for business growth and optimizing revenue generation. Eager to apply a strategic approach to customer support and cultivate a leadership role in enhancing customer experience and business growth.
Core Skills & Experience
- Business Development
- Customer Service
- Sales Acumen
- Relationship Building
- Customer Relationship Management
- Contract Negotiation
- Tender and supplier registration